Shipping policy

Order Preparation

We carefully inspect and package towel products before they are prepared for shipment.

Order Processing

Orders are generally processed within:

1–3 Business Days

Processing begins after successful payment confirmation and includes order verification, item preparation, packaging, and handling.

Shipping Time

Once your order has been dispatched, the estimated transportation period is:

3–7 Business Days

Estimated Delivery Window

The combined estimated timeframe from order confirmation through delivery is approximately:

4–10 Business Days

The shipping period begins after dispatch and does not include processing time.

Tracking

When tracking is available, shipment information will be sent to the email address entered during checkout.

Please allow some time for the carrier's tracking system to display the first shipment update.

Shipping Delays

Delivery may occasionally take longer than estimated because of:

• Carrier service disruptions
• Severe weather
• Public holidays
• High shipping volumes
• Transportation interruptions
• Incorrect or incomplete delivery information

If your order appears to be significantly delayed, please contact our customer service team.

Shipping Address

Please verify your shipping address carefully before completing checkout. Customers are responsible for providing accurate and complete delivery information.